Cancellation & Refund Policy
Last updated October 18, 2026
Plans change, and we keep this simple. Cancel at least 24 hours before your pickup and you'll be refunded in full. Cancel later than that and there's no refund. This policy applies to every booking made through Sunshine Private Car.
Cancelling a booking
- 24 hours or more before pickup: full refund of what you paid.
- Less than 24 hours before pickup: no refund.
The 24 hours is counted back from the pickup date and time on your booking. For example, if your pickup is at 3:00 PM on Saturday, you can cancel for a full refund up to 3:00 PM on Friday.
No-shows
If you are not at the pickup location within 1 hour of your scheduled pickup time and you have not cancelled, the booking is treated as a no-show. The full price is charged and is not refunded.
If you're running late, please call us as soon as you can on (239) 851-7761.
How to cancel
Cancellations are handled by us directly rather than through the website. Call (239) 851-7761 or email sefailir@gmail.com, and include your name and your pickup date and time. Your cancellation counts from the moment we receive your call or email.
How refunds are paid
Refunds go back to the card or other payment method you used, through Square, the service that processes our payments. We start the refund when we process your cancellation.
After that, the timing depends on Square and your bank. Square says it typically takes 2–7 business days for it to process a refund, and then it can take another 2–7 business days for your bank to post it, so up to 4–14 business days in total. If you haven't seen the refund after that, your bank is the best place to check first, and you're welcome to contact us too.
Questions
If anything here is unclear, or you think a charge doesn't match this policy, contact us at sefailir@gmail.com or (239) 851-7761.